ZenytalGroup

Introduction

Zenytal Properties Limited ("we," "us," or "our") operates the Zenytal Properties mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

We are committed to protecting your privacy and ensuring the security of your personal information. By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

We may collect personal information that you voluntarily provide when using our Service:

Name and contact information (email, phone number, address)
Government-issued identification numbers (NIN, BVN, Driver's License)
Financial information for property transactions
Employment and income verification documents
Property preferences and investment goals
Profile pictures and other uploaded documents

2. Automatically Collected Information

Device information (device type, operating system, unique device identifiers)
App usage data and analytics
Location data (with your permission)
Log files and crash reports
Network information and IP address

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience and app functionality
Analyze usage patterns and improve our services
Provide personalized content and recommendations
Remember your preferences and settings

How We Use Your Information

Service Operations

Process property transactions and payments
Verify your identity and prevent fraud
Provide customer support and assistance
Manage your account and preferences

Communications

Send transaction confirmations and updates
Provide property development progress reports
Send important service announcements
Marketing communications (with consent)

Legal Compliance

Comply with Nigerian and international laws
Meet regulatory reporting requirements
Respond to legal requests and court orders
Prevent money laundering and fraud

Service Improvement

Analyze app usage and performance
Develop new features and services
Conduct market research and surveys
Improve user experience and interface

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following circumstances:

Service Providers

Third-party companies that help us provide our services (payment processors, cloud storage, analytics)

Transaction Partners

Banks, lawyers, and other professionals involved in your property transactions

Legal Requirements

Government agencies and law enforcement when required by law or to protect our rights

Business Transfers

In case of merger, acquisition, or sale of business assets (with prior notice)

Data Security

Technical Safeguards

256-bit SSL encryption for data transmission
Encrypted data storage on secure servers
Multi-factor authentication options
Regular security audits and penetration testing
Firewalls and intrusion detection systems

Administrative Safeguards

Limited access to personal data on need-to-know basis
Employee training on data protection
Regular backup and disaster recovery procedures
Incident response and breach notification protocols
Third-party security certifications

Important: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using the best available technologies and practices.

Data Retention

Account Information

Retained for as long as your account is active or as needed to provide services

Transaction Records

Retained for a minimum of 10 years as required by Nigerian financial regulations

Marketing Data

Retained until you withdraw consent or request deletion

Legal Hold

Some data may be retained longer if required for legal proceedings or regulatory compliance

Your Privacy Rights

Under applicable privacy laws, you have the following rights:

1

Access

Request access to your personal information

2

Correction

Request correction of inaccurate information

3

Deletion

Request deletion of your personal information

4

Portability

Request a copy of your data in portable format

5

Opt-out

Withdraw consent for marketing communications

6

Restriction

Request restriction of processing activities

7

Object

Object to certain processing activities

8

Complaint

Lodge a complaint with regulatory authorities

How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer:

Email: privacy@zenytalproperties.com
Phone: +234 900 123 4567
In-app: Use the "Privacy Settings" section in your account

International Data Transfers

Your personal data may be processed in countries other than Nigeria, including but not limited to the United States and European Union countries where our service providers are located.

Safeguards for International Transfers

Standard Contractual Clauses approved by regulatory authorities
Adequacy decisions for countries with equivalent data protection laws
Certification schemes and codes of conduct
Binding corporate rules for multinational service providers

Third-Party Services and Integrations

Our app integrates with third-party services to enhance functionality:

Payment Processors

Flutterwave, Paystack for secure payment processing

Analytics Services

Google Analytics, Firebase for app performance monitoring

Communication

Twilio for SMS, SendGrid for email services

Cloud Services

AWS, Google Cloud for data storage and processing

These third-party services have their own privacy policies. We encourage you to review their privacy practices before using our app.

Children's Privacy

Our Service is not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover we have collected information from a child under 18, we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes

We will notify you of material changes via email, in-app notification, or prominent notice on our website

Effective Date

Changes become effective 30 days after notification, unless immediate implementation is required by law

Continued Use

Your continued use of the Service after changes take effect constitutes acceptance of the revised policy

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Inquiries

Email: privacy@zenytalproperties.com

Phone: +234 0707 150 3340

WhatsApp: +234 707 150 3340

Response Time: Within 72 hours

Postal Address

Zenytal Properties Limited

Data Protection Officer

Commercial House, 94 Allen Ave, Allen, Lagos 100233, Lagos

Business Hours

Mon-Fri: 9:00 AM - 6:00 PM WAT

Emergency Contact

24/7 Support Available

Languages

English, Yoruba, Hausa, Igbo

Regulatory Compliance

CAC Registration

RC-7003046

Active

ESVARBON License

ESV/L/1234

Valid

REDAN Membership

REDAN/2018/0123

Active Member

Privacy Policy